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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Order Issue Reporting Form
We're very sorry to hear you have an issue with your team order! As a reminder, here's our warranty policy:
We require any issues and incorrect or missing order aspects to be reported within 10 business days of delivery. Our quality guarantee covers any product or manufacturing defects that occur within 60 days (this does not cover regular use wear and tear, or damage due to things like jumping over a fence to grab a disc/ball).
You can use the form below to contact us with the details about your issue, or contact your VC rep or info@vcultimate.com. Please be sure to include a detailed description of what the issue is and include photos.
VC Order Issue Reporting Form
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