FAQs

For questions about sizing, view the size chart or click the product link on each product's page. If you are still unsure about how an item will fit, rest assured that you can then return any in-stock item within 30 days for a full refund, as long as the garment is in good, clean condition upon return.

Most of the gear in the store are in-stock items and will ship within 1-2 business days. Spot sublimated custom gear with added names and/or numbers will ship within 3-5 business days. Custom sublimated gear, such as Team Canada replicas that are "Pre-Ordered" when you add them to your cart, will ship in 4-6 weeks. Items shipping internationally may be subject to customs processing and duties depending on the item's declared value. If you are ordering gear that is on sale through a limited time offer with an associated timeline posted, please note that updates will not be sent before the published committed date.

At VC we want you to enjoy wearing your ultimate gear as much as we enjoy making it. If you are not completely satisfied with the workmanship of our product, VC Ultimate will repair it, replace it, or refund your money. Quality issues must be brought to our attention within 10 business days of your gear being delivered.  We do not offer returns or exchanges on any custom or mystery products unless they have product defects or manufacturing errors.

Stock products from our store not in the last chance, mystery or face mask collections may be returned as long as they have not been worn or washed - please contact shipping@vcultimate.com to arrange a return, unless they have been customized with a name/number as per your request.

In order to make sure that your uniforms are produced correctly, we do not allow any changes to your order once it has been approved. Once an order is placed with production, we will have to submit any additional unit requests as separate orders and surcharges may apply. You may not cancel aspects of a custom order once it has been approved.

If you're on a computer, the checkout page has a field located on the right where you can apply the discount to your purchase.

If you're ordering on a mobile device, the discount can be applied on the "Summary" drop down menu at the top of the checkout page.

If the discount code you're attempting to use isn't working, contact us at info@vcultimate.com and we'll do our best to sort it out!

All VC Ultimate products should be washed in cold water prior to being worn for athletic activity. Wash garments inside-out and hang to dry – do not dry-clean!

For security and fraud prevention purposes, we verify your billing address with the address registered on your credit card. If the billing zip/postal code you provide does not match the one that is registered to your card then the transaction will be declined and you will be asked to resubmit your address.  

If your billing address is different from your shipping address, then you can provide these separately in the checkout to make sure you don’t into the above issue.

If you have entered a correct billing address and the system still rejects your order, then we recommend that you reach out to your bank/card Issuer, to make sure they have the up to date billing information for you.

Let's talk!

Our minimum order is 25 units for non-sublimated goods. You may mix any combination of sizes or styles within the 25 units, as long as they are the same design.

New custom sublimated orders have a minimum of 10 units or a $50 sublimation set-up fee will apply. New spot sublimated orders have a minimum of 5 units.

Need to reorder? No problem! We keep all of your information on file. Sublimated reorders have a minimum order of 5 unit per styles.

Smaller quantities of gear can be produced, depending on the style, but surcharges may apply. Contact VC with any questions about your reorder.

VC Ultimate ships orders via USPS, UPS, Canada Post, or through a local courier company if the order is staying within the Greater Toronto Area.

- Within the GTA: $12 courier charge. (Next day service. Same day service can be arranged for $20.)

- Within Canada: $0.75 - $1.75 per item, depending on total quantity (minimum package cost for orders under 12 units applies).

- Within the USA: Starting from $1.50/item, with minimum $40 for orders less than $800 in value.

- Shipping rates outside of CAN/USA vary widely, please contact us for a quote.

For logo artwork, we prefer vector files created in Adobe Illustrator. High resolution .jpeg or .tiff files may also be acceptable, depending upon the sharpness of the lines and the simplicity of the design.

- Sublimated gear – 4-5.5 weeks

- Spot sublimated custom gear - 1-2 weeks

- Non-sublimated custom gear – 3-4 weeks blank, 4-5 weeks screen printed or spot sublimated

These turnaround times do not include shipping. Please contact VC any time to find out current production volume and timelines. Rush order processing may be available.

All templates are available on the product pages accessible under the Uniforms tab.

Payment in full is required to begin processing your order. We do accept school purchase orders and will accept the payment terms of your educational institution.

Vicious Circle.

Please visit the Our Story section to learn more about where we came from and what we believe in. You can dig deeper in to VC news and opinions in our News & Blog section, as well.

VC Ultimate respects your personal privacy. We believe ensuring the security of your personal information is important. If we ask you to provide any personal information, we will tell you the purposes for which we intend to use that information. Your personal information is not lent or sold to anyone for any purpose. Please contact us at any time with questions.